PROGRAM CANCELLATIONS: 

*A $30 administration fee will be applied to ALL program cancellations. 

Only programs that are cancelled by Northern Edge Sport Association are eligible for a refund with no penalty.

ACCOUNT CREDIT: It is our policy to provide people with an account credit and not a cash credit. 

FITNESS CLASS CANCELLATIONS: 12 hours notice via email to info@northernedgesport.ca required for class cancellation. There will be a $5 administration fee applied to all fitness class cancellations. Please do not send cancellation requests through the registration software, via text, phone or messenger.  This will allow all Northern Edge staff members to address waitlists efficiently.  All requests sent within 12 hours of the scheduled class will be charged the class fee.

RECREATION PROGRAMS: 2 weeks written notice via email is required info@northernedgesport.ca.

DROP IN CLASS CANCELLATIONS: 12 hours written notice via email is required info@northernedgesport.ca.

COMPETITIVE GYMNASTICS WITHDRAWAL: Withdrawal for competitive programs require 30 days written notice via email competitive@northernedgesport.ca up until December 31st.

COMPETITIVE MEET FEES CANCELLATIONS: Competitive meet fees must be cancelled before the cancellations deadline for each meet. Any non-refundable portion of fees paid out by the Club will be invoiced to the family. (Most meet hosts offer a partial reimbursement in the case of an illness when a doctor’s note is provided, but policies vary).

BIRTHDAY PARTY CANCELLATIONS: 2 weeks written notice via email to receive an account credit.

REGISTRATION AND INSURANCE FEES:

INSURANCE FEES: All participants in classes or regular drop-in must be insured before taking part in the program.  Insurance is paid to Gymnastics BC (GBC) and is valid from September 1st – August 31st of the following year (1-year insurance). The fee will added to your account at a later date.

THIRD PARTY BILLING: can be arranged, but must be paid before the session. A $30 administration fee will be applied to all Third Party Billing requests taking place after the session start date.

HARASSMENT POLICY AND PRACTICES:

Northern Edge Sport Association will not tolerate discrimination or unfair treatment on any grounds. We are committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity and are all provided with equal opportunities. Employees and contractors of Northern Edge Sport Association must act with integrity and respect for their colleagues and customers. Colleagues and customers must provide NESA employees with the same integrity and respect, free of any harassment or discrimination.  

ACCESSIBILITY & ACCOMODATION POLICY AND PRACTICES:

Northern Edge Sport Association is committed to providing accessible and accommodating access for all. We are dedicated to identifying, removing and preventing barriers to accessibility and creating an inclusive environment where all can access our offerings independently across our organization. Our accessibility practices ensure everyone can fully participate, engage and thrive. If you have any accessibility needs, please don't hesitate to reach out. We will work closely with you to understand your requirements and make reasonable accommodations. Fostering a diverse, accessible community is a top priority for Northern Edge Sport Association.